Client’s Bill of Rights
Clients as consumers receiving audiology or speech-language pathology services have:
- THE RIGHT to be treated with dignity and respect;
- THE RIGHT to have services provided without regard to race, color, ethnicity, sex, age, gender identity/gender expression, religion, creed, national origin, sexual orientation, veteran status, disability, culture, language or dialect;
- THE RIGHT to know the name and professional qualifications of the person or persons providing services;
- THE RIGHT to personal privacy and confidentiality of information to the extent permitted by law;
- THE RIGHT to know in advance the fees for services.
- THE RIGHT to receive a clear explanation of evaluation results, to be informed of potential or lack of potential for improvement, and to express their choices of goals and methods of service delivery;
- THE RIGHT to accept or reject services;
- THE RIGHT to have services provided in a timely and competent manner, which includes referral to other appropriate professionals when necessary;
- THE RIGHT to present concerns about services and to be informed of procedures for seeking their resolution;
- THE RIGHT to accept or reject participation in teaching, research, or promotional activities;
- THE RIGHT to review information contained in their records, to receive explanation of record entries upon request, and to request correction of inaccurate records;
- THE RIGHT to receive notice regarding reasons for discontinuation of services; an explanation of these reasons (in person, upon request), and referral to other providers if so requested.
These rights belong to the person or persons needing services. For sound legal or medical reasons, a family member, guardian, or legal representative may exercise these rights on the person’s behalf.